Filter For Sales based on Order Risk
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Matthew Stein - Test
We get a lot of orders that are flagged as high risk of fraud, and in circumstances like that the payment is only authorized instead of captured. We’d like to exclude all orders which are not ‘paid’ from the figures. This is an optin in Lifetimely (which we currently use) and was also an option in OrderMetrics which is a system we used before that. Can we do that in Triple Whale?
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Paul Vomberg
More from Matthew Stein on this request: "I guarantee, 100% that I am not the only merchant that would like to be able to exclude pending orders from their net profit. I just don’t think you’ve understood what I’m asking to be honest. It’s a pretty standard feature in most systems like this. If the order is pending (i.e. the money hasn’t cleared, be it cheque payment, only authorized etc) then it should not be in profit calculations. OrderMetrics, Lifetimely, BeProfit, TrueProfit etc all have this as a given".
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Paul Vomberg
To be super clear the merchant wants a toggle to filter out orders that are not paid (i.e. only authorised or pending).